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For immediate support, please don’t hesitate to call us on 028 9099 1888 or email us at info@fasttrackni.com. We provide a 24/7 service. We value your enquiries and are committed to providing the assistance you need promptly and efficiently. Your satisfaction is our priority, and we look forward to helping you. Or feel free to complete our “Have a Question” form, and our team will reach out to you as soon as possible.
Frequently Asked Questions
We know that being in a car accident can be overwhelming, so we try to handle as much of the process as possible for you. After you instruct us, we arrange recovery of your vehicle if necessary. If your vehicle is repairable, we will get estimated costs for repairs and seek to approve them via an independent motor assessor so that your vehicle can be repaired, the costs are then submitted to the at fault insurer via our trusted solicitors. If your vehicle is a write off, the independent motor assessor will provide a value for your vehicle, once agreed, with the assistance of our trusted solicitors, payment would be requested from the at fault insurer.
When your vehicle is off the road, we will seek to provide you with a vehicle similar to your own until your vehicle is either repaired or the at fault insurer has paid you for your written off vehicle.
If there is a dispute on liability, our trusted solicitors will fight to have this resolved and liability being accepted by the at fault insurer.
If you or any of your passengers are injured, with the assistance of our trusted solicitors, medical appointments will be arranged for you so that compensation can be sought for your pain and suffering.
FAST TRACK NI handles everything, including:
- Picking up your vehicle from the accident site or wherever it might be.
- Giving you a replacement car on a like for like basis.
- Setting up reliable repairs or getting you paid for your vehicle write off.
- Putting you in contact with trusted solicitors to assist with personal injury claims and any other out of pocket expenses.
- Making sure you get everything you’re entitled to.
If the claim was not your fault and it is not submitted via your own insurance company, then it in theory should not affect your policy. However, different insurers have different policies that we are not privy to. Therefore, for any specific queries, you may need to check with your own insurer. We can assist. If your claim is not resolved by your insurance renewal date, you may have to declare it still to your insurer (or any new insurer) but this is dependant on what questions you are asked by them.
If the claim is not submitted via your own insurer, if you are lucky enough to have a no claims bonus, it should not be affected. However different insurers have different policies when it comes to no claims bonuses. Should any issue arise, we can assist with querying this with your own insurer. In our experience, it should not be impacted.
All costs and expenses incurred by us on your behalf will be submitted to the other insurer with the assistance of expert solicitors, therefore you will not be asked to pay for anything by us. Terms and conditions will however apply. In summary, the at fault insurer should cover all costs for a replacement vehicle, repairs etc. which will be a comfort to you.
An accident management company provides a complete service to handle claims for those involved in accidents.
If you are not at fault, using an accident management company like FAST TRACK NI can be beneficial, as handling the claim through your own insurer may impact your no claims bonus.
At FAST TRACK NI, we specialise in managing the aftermath of road traffic accidents and are committed to supporting you throughout the process. From the moment you report the accident to recovering repair and replacement costs from the at-fault party, we manage every detail on your behalf.
Our dedicated team of expert solicitors will work diligently on your behalf.
Additionally, they will assist you in seeking compensation for any injuries and any other financial losses you have suffered, like loss of earnings, depreciation of your vehicle and more.
With FAST TRACK NI, you gain access to our extensive partner network, offering prompt and convenient recovery across Northern Ireland.
Simply call us, and we’ll arrange to collect your vehicle directly from the scene. Our goal is to have a recovery vehicle with you ASAP whatever the weather— rain, hail, or snow.
Yes, we recommend informing your insurance company that we are handling the case for you, as it needs to be reported for informational purposes. Our expert solicitors will also notify them on your behalf.
Yes, we’ll arrange a replacement vehicle that suits your needs, no matter what type you drive. You are entitled to like for like.
Being in an accident shouldn’t mean losing access to transportation. That’s why we offer a wide range of vehicles, including luxury models, commercial vehicles, motorbikes, PSV taxis, and dual-control vehicles.
Need a tow bar, roof rack, no worries. We can put you back on the road.
If someone from the third-party insurance reaches out, simply direct them to us if we’re handling your case. We’ll manage all interactions to relieve you of the stress of dealing with insurance companies.